Frequently Asked Questions

Click the "Book Now" button on any tour to go directly to the operator's booking page. All bookings are processed securely through FareHarbor, a trusted booking platform used by thousands of tour operators worldwide. You'll receive instant confirmation via email.

We strongly recommend booking at least 24-48 hours in advance, especially during peak season (December-April) and holidays. Popular tours like sunset cruises and snorkeling trips can sell out days ahead. Some tours accept same-day bookings if space is available.

Yes. All payments are processed through FareHarbor's secure checkout system with SSL encryption. Your credit card information is never stored on our site. FareHarbor processes millions of bookings annually and is trusted by tour operators worldwide.

Yes, you'll receive instant email confirmation with your booking details, meeting location, and contact information for the tour operator. We recommend saving this email and bringing it (digital or printed) on the day of your tour.

Most tours offer free cancellation up to 24-48 hours before the scheduled departure. Specific policies vary by operator and are clearly displayed on each tour's booking page. Check the cancellation policy before booking.

Tour operators prioritize safety above all else. If weather conditions are unsafe (high winds, lightning, rough seas), the operator will contact you to reschedule or offer a full refund. Light rain usually doesn't cancel tours — the Florida Keys often have brief showers that pass quickly.

Contact the tour operator directly using the information in your confirmation email. Refunds are typically processed within 5-7 business days back to your original payment method. For weather cancellations made by the operator, refunds are automatic.

• Sunscreen — reef-safe is preferred (and required in some areas)
• Sunglasses with a strap so they don't fall overboard
• Hat for sun protection
• Towel (some tours provide them)
• Swimsuit worn under clothes
• Light cover-up or dry clothes for after
• Camera (waterproof recommended)
• Cash for tips (15-20% is customary)
• Motion sickness medication if you're prone to seasickness

Most snorkeling tours include mask, snorkel, and fins in the price. The tour description will specify what's included. If you wear prescription glasses, consider bringing your own prescription mask or contact lenses.

This varies by tour. Many tours include snacks, water, or even full meals. Some allow you to bring your own cooler with food and beverages. Check the tour description or contact the operator directly. Note: Glass containers are typically not allowed on boats.

• Glass bottles or containers
• Illegal substances
• Valuables you can't get wet
• Bananas (many fishing captains consider them bad luck!)
• Drones (prohibited in many areas without permits)

Meeting locations vary by tour and operator. Your confirmation email will include the exact address, often with GPS coordinates and parking instructions. Common meeting points include marinas at Key West Historic Seaport, Stock Island, and various locations throughout the Keys.

Most marinas have parking available, though it may be limited or paid. Your confirmation email will include parking details. In Key West, consider using the Park 'N Ride at Old Town Garage or arriving early to find street parking. Rideshare services are also widely available.

Arrive at least 15-30 minutes before your scheduled departure. This allows time for check-in, safety briefings, and boarding. Tours depart on schedule and cannot wait for late arrivals.

Many tours welcome children of all ages. Tour descriptions list minimum age requirements if applicable. Some tours offer family-specific departures. Young children may need to be held by a parent during certain activities.

Accessibility varies by boat and tour type. Contact the tour operator directly to discuss specific needs — many are happy to accommodate guests with mobility challenges. Some larger vessels have accessible features while smaller boats may have limitations.

Take motion sickness medication (like Dramamine or Bonine) 30-60 minutes before departure. Ginger candies can also help. Stay on deck with fresh air and keep your eyes on the horizon. Consider shorter tours or trips in calmer backcountry waters if you're very sensitive.

Yes, tipping is customary and appreciated. Captains and crew work hard to ensure you have an amazing experience. The standard tip is 15-20% of the tour price, similar to restaurant service. Cash is preferred as it goes directly to the crew.

Gratuity is typically NOT included in tour prices unless specifically stated. Check the tour description for details. Even on tours where a gratuity is included, additional tips for exceptional service are always welcome.